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Hotjar Surveys

Analytics

3.6(11 ratings)

Hotjar Surveys lets you collect valuable feedback from users with customizable surveys.

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About Hotjar Surveys

Best for product teams needing quick, contextual user feedback.

Hotjar Surveys is a user feedback collection tool that lets teams deploy on-site and external surveys to understand how visitors and customers experience their product or website. It's part of the broader Hotjar platform, which also includes heatmaps, session recordings, and feedback widgets, making it easy to combine qualitative and quantitative insights in one place. The survey builder is straightforward and doesn't require technical skills, offering various question types, targeting rules, and basic analysis. It's primarily used by product managers, UX designers, and marketers who want quick, contextual feedback without setting up a dedicated research tool.

Pros

Easy to set up surveys without technical skills
Integrates natively with Hotjar heatmaps and recordings
Target surveys based on user behavior and pages
Supports both on-site and shareable link surveys
Free tier available for basic survey needs

Cons

Survey analytics and reporting are relatively basic
Limited advanced logic and branching compared to dedicated tools
Design customization options are somewhat constrained
Response limits on lower-tier plans can be restrictive

Use Cases

Best for collecting in-context feedback on specific website pages or features

Best for running post-purchase or post-signup satisfaction surveys

Best for gathering qualitative insights to complement heatmap and session data

Best for quick user research without a dedicated survey platform

Key Features

5 features

Customizable survey templates

Targeted survey distribution options

Real-time response analytics

User feedback segmentation

Integration with other Hotjar tools

SaasHunter Score

7.2/10

“Pick Hotjar Surveys when collecting user feedback is crucial for your analytics-driven small team.”

Ease of Use

8.0

Features

7.0

Pricing

7.0

Support

6.0

Integrations

8.0

Best For

Agencies 8Startups 8Freelancers 7Small Business 7Enterprise 6

Integrations

SlackZapierHubSpotGoogle AnalyticsSegmentMicrosoft TeamsJira

User Feedback Survey Tools User Behavior Analytics

Frequently Asked Questions

What is Hotjar Surveys?

Hotjar Surveys is a feedback tool that lets you create and deploy on-site or external surveys to collect user insights. It's part of the Hotjar platform alongside heatmaps, recordings, and feedback widgets.

How much does Hotjar Surveys cost?

Hotjar offers a free Basic plan with limited survey responses. Paid plans start at around $32/month (billed annually) and scale based on the number of responses and features needed.

What are the main features of Hotjar Surveys?

Key features include a drag-and-drop survey builder, multiple question types (NPS, rating, open-ended), behavioral targeting rules, and basic response analytics. Surveys can be embedded on-site or shared via link.

Who should use Hotjar Surveys?

It's ideal for product managers, UX designers, and marketers who want to gather user feedback without investing in a standalone survey platform. Teams already using Hotjar's other tools benefit most from the unified experience.

Is there a free plan for Hotjar Surveys?

Yes, Hotjar offers a free Basic plan that includes a limited number of survey responses per month. It's suitable for small-scale feedback collection but may require upgrading as needs grow.