Hotjar Surveys vs FullStory
A detailed comparison to help you choose the right tool for your needs.
AAbout Hotjar Surveys
Hotjar Surveys is a user feedback collection tool that lets teams deploy on-site and external surveys to understand how visitors and customers experience their product or website. It's part of the broader Hotjar platform, which also includes heatmaps, session recordings, and feedback widgets, making it easy to combine qualitative and quantitative insights in one place. The survey builder is straightforward and doesn't require technical skills, offering various question types, targeting rules, and basic analysis. It's primarily used by product managers, UX designers, and marketers who want quick, contextual feedback without setting up a dedicated research tool.
BAbout FullStory
FullStory is a digital experience intelligence platform that captures every user interaction on your website or app, allowing teams to replay sessions, analyze behavior patterns, and identify friction points. It goes beyond traditional analytics by automatically indexing every click, scroll, and page transition without requiring manual event tagging, which it calls 'autocapture.' Product managers, UX designers, engineers, and marketers use it to understand why users behave the way they do — not just what they did. Its DX Data Engine and search capabilities let you quickly find relevant sessions and quantify the impact of bugs or UX issues. It's a powerful tool, though its pricing can be a barrier for smaller teams.
Pricing Comparison
Feature Comparison
Choose Hotjar Surveys
Hotjar Surveys lets you collect valuable feedback from users with customizable surveys.
Try Hotjar Surveys FreeChoose FullStory
FullStory is a digital experience analytics tool that captures user interactions.
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Score Comparison
Our Verdict
Pick Hotjar Surveys when collecting user feedback is crucial for your analytics-driven small team.
You need deep insights into user interactions for a digital experience-focused project.
Hotjar Surveys vs FullStory: The Bottom Line
Both Hotjar Surveys and FullStory are strong analytics tools, but they serve different needs. FullStory has a higher user rating (4.0 vs 3.6). On pricing, Hotjar Surveys is more affordable starting at $0/mo.
Still unsure? Check the full reviews for Hotjar Surveys and FullStory, explore Hotjar Surveys alternatives, or use our AI search to describe exactly what you need.
Frequently Asked Questions
Is Hotjar Surveys or FullStory better?
It depends on your needs. Hotjar Surveys (3.6★) is free to start, while FullStory (4.0★) is from $100/mo. FullStory has a higher user rating.
Can I switch from Hotjar Surveys to FullStory?
Yes. Most SaaS tools offer data export features. Check if FullStory has a migration guide or import tool specifically for Hotjar Surveys users. Many offer onboarding assistance for switchers.
Which is cheaper, Hotjar Surveys or FullStory?
Hotjar Surveys starts at $0/mo, which is cheaper than FullStory at $100/mo. Hotjar Surveys also offers a free plan.
What are the main differences between Hotjar Surveys and FullStory?
Hotjar Surveys focuses on customizable survey templates and targeted survey distribution options, while FullStory emphasizes session replay for user interactions and heatmaps for user engagement analysis. Both are in the Analytics category but serve slightly different use cases.