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Smartlook

AI-Powered

Analytics

4.5(80 ratings)

90% recommend

Session recording and product analytics platform for websites and mobile apps.

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About Smartlook

Best for product teams needing visual insights into user behavior.

Smartlook is a product analytics platform that combines quantitative data with qualitative insights through session recordings, heatmaps, and event tracking. It helps product teams, UX designers, and marketers understand how users actually interact with their websites and mobile apps by visually replaying user sessions and mapping behavior patterns. What makes it stand out is its ability to connect traditional funnel analytics with real session recordings, so you can see exactly where and why users drop off. It supports both web and native mobile app analytics, which is a notable differentiator compared to many competitors.

Pros

Combines session recordings with quantitative product analytics
Supports both web and native mobile apps
Always-on recording captures every user session automatically
Visual funnel analysis linked directly to session replays
Retroactive event tracking without needing prior setup

Cons

Can become expensive at higher traffic volumes
Mobile SDK setup requires more technical effort
Dashboard customization options feel somewhat limited
Learning curve for advanced analytics features

Use Cases

Best for identifying exactly where users drop off in conversion funnels

Best for debugging UX issues by replaying real user sessions on mobile apps

Best for understanding user behavior patterns through heatmaps and click tracking

Best for product teams validating feature adoption after new releases

Key Features

6 features

Session recordings

Heatmaps

Event tracking

Funnels

Mobile app analytics

Crash reports

AI Features

1 AI features

AI-powered session filtering

SaasHunter Score

7.6/10

“You require session recording and product analytics for a growing app development team with diverse needs.”

Ease of Use

7.0

Features

8.0

Pricing

7.0

Support

8.0

Integrations

8.0

Best For

Agencies 8Startups 8Enterprise 7Small Business 7Freelancers 6

Integrations

Google AnalyticsSlackSegmentMixpanelJiraShopifyWordPressZapier

User Behavior Analytics Session Recording Product Analytics

Frequently Asked Questions

What is Smartlook?

Smartlook is a product analytics tool that combines session recordings, heatmaps, and event-based analytics to help teams understand user behavior on websites and mobile apps. It lets you see exactly how users navigate your product and where they encounter issues.

How much does Smartlook cost?

Smartlook offers a free plan with limited session recordings and data retention. Paid plans start at around $55/month and scale based on the number of monthly sessions and features needed.

What are the main features of Smartlook?

Key features include automatic session recordings, heatmaps, event tracking, conversion funnels, and retroactive event definition. It also offers crash reporting for mobile apps and the ability to filter recordings by specific user actions or properties.

Who should use Smartlook?

Smartlook is ideal for product managers, UX designers, and developers who need to understand how real users interact with their web or mobile applications. It's particularly useful for teams that want both visual and data-driven insights in one platform.

Is there a free plan for Smartlook?

Yes, Smartlook offers a free plan that includes a limited number of monthly sessions and shorter data retention. It's a good way to evaluate the platform before committing to a paid tier.