Hotjar Surveys vs Smartlook
A detailed comparison to help you choose the right tool for your needs.
AAbout Hotjar Surveys
Hotjar Surveys is a user feedback collection tool that lets teams deploy on-site and external surveys to understand how visitors and customers experience their product or website. It's part of the broader Hotjar platform, which also includes heatmaps, session recordings, and feedback widgets, making it easy to combine qualitative and quantitative insights in one place. The survey builder is straightforward and doesn't require technical skills, offering various question types, targeting rules, and basic analysis. It's primarily used by product managers, UX designers, and marketers who want quick, contextual feedback without setting up a dedicated research tool.
BAbout Smartlook
Smartlook is a product analytics platform that combines quantitative data with qualitative insights through session recordings, heatmaps, and event tracking. It helps product teams, UX designers, and marketers understand how users actually interact with their websites and mobile apps by visually replaying user sessions and mapping behavior patterns. What makes it stand out is its ability to connect traditional funnel analytics with real session recordings, so you can see exactly where and why users drop off. It supports both web and native mobile app analytics, which is a notable differentiator compared to many competitors.
Pricing Comparison
Feature Comparison
Choose Hotjar Surveys
Hotjar Surveys lets you collect valuable feedback from users with customizable surveys.
Try Hotjar Surveys FreeChoose Smartlook
Session recording and product analytics platform for websites and mobile apps.
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Score Comparison
Our Verdict
Pick Hotjar Surveys when collecting user feedback is crucial for your analytics-driven small team.
You require session recording and product analytics for a growing app development team with diverse needs.
Hotjar Surveys vs Smartlook: The Bottom Line
Both Hotjar Surveys and Smartlook are strong analytics tools, but they serve different needs. Smartlook has a higher user rating (4.5 vs 3.6).
Still unsure? Check the full reviews for Hotjar Surveys and Smartlook, explore Hotjar Surveys alternatives, or use our AI search to describe exactly what you need.
Frequently Asked Questions
Is Hotjar Surveys or Smartlook better?
It depends on your needs. Hotjar Surveys (3.6★) is free to start, while Smartlook (4.5★) is free to start. Smartlook has a higher user rating.
Can I switch from Hotjar Surveys to Smartlook?
Yes. Most SaaS tools offer data export features. Check if Smartlook has a migration guide or import tool specifically for Hotjar Surveys users. Many offer onboarding assistance for switchers.
Which is cheaper, Hotjar Surveys or Smartlook?
Both Hotjar Surveys and Smartlook start at $0/mo.
What are the main differences between Hotjar Surveys and Smartlook?
Hotjar Surveys focuses on customizable survey templates and targeted survey distribution options, while Smartlook emphasizes session recordings and heatmaps. Both are in the Analytics category but serve slightly different use cases.