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4 Steps · 10 Tools

How to Collect User Feedback

Understand what users want so you can build the right features.

The Solution

Embed feedback widgets in your product, run NPS surveys, conduct user interviews, and centralize insights.

Step-by-Step

1

Add in-app feedback widgets

Hotjar logo

Website heatmaps, recordings, and feedback tools.

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Typeform logo

Create engaging surveys, quizzes, and forms with Typeform.

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Intercom logo

AI-first customer service platform.

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2

Run NPS and satisfaction surveys

SurveyMonkey logo

Create and analyze surveys easily with SurveyMonkey, perfect for businesses and researchers.

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Typeform logo

Create engaging surveys, quizzes, and forms with Typeform.

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Hotjar Surveys logo

Hotjar Surveys lets you collect valuable feedback from users with customizable surveys.

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3

Analyze session recordings for UX insights

Hotjar logo

Website heatmaps, recordings, and feedback tools.

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Mouseflow logo

Mouseflow captures user behavior on websites to boost conversions and improve UX.

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Crazy Egg logo

Visualize your website's performance with heatmaps and user behavior analytics.

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4

Centralize feedback in a product management tool

Linear logo

Linear streamlines project management with fast issue tracking and collaboration tools.

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Jira logo
Jira
4.5

Jira is a leading project management tool designed for agile teams.

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Notion logo

All-in-one workspace for notes, docs, and project management.

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A
Alex CarterHead of Research

Former SaaS product manager turned analyst. Personally tested 200+ tools and built the scoring methodology behind SaasHunter rankings.

Frequently Asked Questions

What tools do I need to collect user feedback?

Based on our analysis, you need 10 tools across 4 steps. Top picks include Mouseflow, Notion, Typeform.

How long does it take to collect user feedback?

Most teams can implement this 4-step workflow within 1-2 weeks. Many of the recommended tools offer free trials, so you can start testing immediately.