Skip to main content

Best Tools for Live Chat & Chatbots

Engage website visitors with live chat and AI chatbots.

8 toolsFor Customer Support Agents

As a customer support agent, live chat & chatbots is critical to your workflow. Engage website visitors with live chat and AI chatbots. Here are the best tools ranked for your specific needs.

Quick Answer

  1. 1IntercomAI-first customer service platform.
  2. 2DriftDrift is a customer support tool that enhances communication through chatbots and live chat.
  3. 3CrispCrisp is a powerful customer support tool designed for modern businesses.

All Tools for Live Chat & Chatbots

1
Intercom logo

AI-first customer service platform.

From $39/seat/mo
2
Drift logo
Drift
4.0
AI

Drift is a customer support tool that enhances communication through chatbots and live chat.

Free — From $50/user/mo
3
Crisp logo
Crisp
4.1
AI

Crisp is a powerful customer support tool designed for modern businesses.

Free — From $25/mo
4
Tidio logo
Tidio
4.1
AI

Tidio is a customer support tool that combines live chat and chatbot functionalities to enhance user engagement.

Free — From $19/mo
5
LiveChat logo

LiveChat is a powerful customer support tool that enhances real-time communication.

From $19/user/mo
6
Tawk.to logo

Tawk.to is a free live chat application that helps businesses engage with website visitors in real-time.

Free — Paid plans start at $15/month
7
Freshchat logo

Freshchat is a modern messaging software for customer support and engagement.

Free — From $15/user/mo
8
Olark logo

Olark is a live chat solution that helps businesses connect with customers in real-time.

From $17/user/mo

Frequently Asked Questions

What is the best tool for live chat & chatbots?

Based on user ratings, Intercom is the top pick for live chat & chatbots. Other strong options include Drift, Crisp, Tidio.

Why do customer support agents need live chat & chatbots tools?

Engage website visitors with live chat and AI chatbots.