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Olark

Customer Support

4.2(14 ratings)

84% recommend

Olark is a live chat solution that helps businesses connect with customers in real-time.

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About Olark

Best for small businesses wanting simple, effective live chat.

Olark is a live chat platform that lets businesses talk with website visitors in real time to answer questions, provide support, and capture leads. It's designed primarily for small to medium-sized businesses that want a straightforward, no-frills chat solution without the complexity of enterprise tools. Olark stands out for its simplicity and ease of setup — you can have a chat widget running on your site in minutes. It also offers useful features like automated messages, chat transcripts, and visitor insights, making it a practical choice for teams that want to be more accessible to their customers without overhauling their support stack.

Pros

Very easy to set up and use
Clean, customizable chat widget design
Real-time visitor monitoring and insights
Searchable chat transcripts for quality review
Affordable pricing for small teams

Cons

Limited features compared to full helpdesk platforms
No built-in ticketing or email support system
Mobile app experience could be more polished
Lacks advanced AI chatbot capabilities

Use Cases

Best for small e-commerce stores needing real-time customer assistance

Best for SaaS companies offering quick pre-sales support to website visitors

Best for service businesses capturing leads through proactive chat invitations

Best for support teams wanting searchable transcripts to improve agent quality

Key Features

6 features

Real-time chat with website visitors

Automated chat greetings and responses

Chat transcripts for customer interactions

Customizable chat widget appearance

Visitor insights and tracking analytics

Integration with CRM and helpdesk tools

SaasHunter Score

7.6/10

“You need a straightforward live chat solution that connects your business with customers in real-time.”

Ease of Use

8.0

Features

7.0

Pricing

7.0

Support

8.0

Integrations

8.0

Best For

Agencies 8Small Business 8Startups 7Freelancers 7Enterprise 6

Integrations

SalesforceSlackZendeskHubSpotWordPressGoogle AnalyticsMailchimpZapier

Customer Support Live Chat Live Chat Messaging

Frequently Asked Questions

What is Olark?

Olark is a live chat software that allows businesses to communicate with website visitors in real time. It helps teams provide instant support, answer questions, and convert leads directly from their website.

How much does Olark cost?

Olark offers a standard plan starting at around $29 per agent per month when billed annually. They also offer a free trial so you can test the platform before committing.

What are the main features of Olark?

Key features include real-time live chat, automated messaging triggers, visitor co-browsing, detailed chat transcripts, visitor insights, and a customizable chat widget. It also includes reporting tools to track chat volume and agent performance.

Who should use Olark?

Olark is ideal for small to medium-sized businesses that want an easy-to-deploy live chat tool without the complexity of a full customer support suite. It's particularly well-suited for e-commerce shops, SaaS companies, and service providers.

Is there a free plan for Olark?

Olark does not offer a permanent free plan, but they provide a 14-day free trial of their full-featured product. After the trial, you'll need to subscribe to a paid plan to continue using the service.