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Freshchat

AI-Powered

Customer Support

4.0(19 ratings)

80% recommend

Freshchat is a modern messaging software for customer support and engagement.

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About Freshchat

Best for teams needing multichannel customer messaging with chatbot automation.

Freshchat is a customer messaging platform from Freshworks that enables businesses to communicate with customers through live chat, chatbots, and messaging apps like WhatsApp, Facebook Messenger, and Apple Business Chat. It's built for support, sales, and engagement teams who need to manage conversations across multiple channels from a single inbox. The platform includes AI-powered chatbots that can handle routine queries, freeing up agents for more complex issues. It fits well within the broader Freshworks ecosystem, making it particularly appealing for teams already using Freshdesk, Freshsales, or other Freshworks products.

Pros

Unified inbox for multiple messaging channels
AI-powered bots handle routine customer queries
Tight integration with other Freshworks products
Free plan available for small teams
Easy setup with no-code bot builder

Cons

Advanced features locked behind higher-priced tiers
Reporting and analytics can feel limited
Bot customization has a learning curve
Less flexible outside the Freshworks ecosystem

Use Cases

Best for handling customer support queries across chat and messaging apps

Best for automating FAQs and common questions with AI chatbots

Best for e-commerce teams providing real-time pre-sales and order support

Best for scaling customer engagement without adding more support agents

Key Features

7 features

In-app messaging for real-time support

Chatbot automation for instant responses

Multi-channel messaging support

Visitor tracking and engagement insights

Customizable chat widgets

Integration with CRM systems

Rich media sharing in chats

AI Features

3 AI features

AI-driven chatbot for automated responses
Predictive lead scoring based on interactions
Sentiment analysis of customer messages

SaasHunter Score

7.6/10

“Your medium-sized team values modern messaging for engaging customer support without high costs.”

Ease of Use

8.0

Features

8.0

Pricing

7.0

Support

7.0

Integrations

8.0

Best For

Small Business 9Agencies 8Startups 8Enterprise 7Freelancers 6

Integrations

FreshdeskFreshsalesWhatsAppFacebook MessengerSlackShopifyZapierGoogle Workspace

Live Chat Customer Support Live Chat Messaging Chatbot Builder

Frequently Asked Questions

What is Freshchat?

Freshchat is a customer messaging platform by Freshworks that lets businesses engage with customers via live chat, AI chatbots, and popular messaging channels like WhatsApp and Facebook Messenger from a unified inbox.

How much does Freshchat cost?

Freshchat offers a free plan for up to 10 agents with basic features. Paid plans start at around $15 per agent per month (billed annually), with higher tiers offering advanced automation, bot sessions, and analytics.

What are the main features of Freshchat?

Key features include omnichannel messaging, AI-powered chatbots, a unified agent inbox, canned responses, conversation routing, real-time analytics, and integrations with popular business tools and the Freshworks suite.

Who should use Freshchat?

Freshchat is well-suited for small to mid-sized businesses and growing support teams that want to manage customer conversations across multiple channels without juggling separate tools. It's especially useful for teams already in the Freshworks ecosystem.

Is there a free plan for Freshchat?

Yes, Freshchat offers a free plan that supports up to 10 agents and includes basic live chat and chatbot functionality, making it a good starting point for small teams.