Home Customer SupportTawk.to

Tawk.to

Customer Support

3.7(24 ratings)

Tawk.to is a free live chat application that helps businesses engage with website visitors in real-time.

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About Tawk.to

Best for small businesses wanting free, full-featured live chat.

Tawk.to is a completely free live chat application that lets businesses monitor and chat with visitors on their website in real time. It includes a full-featured ticketing system, knowledge base, and CRM capabilities, which is unusual for a product that charges nothing for its core offering. The company monetizes through optional paid services like hiring chat agents and removing branding. It's widely adopted by small businesses and startups who need a solid customer support tool without the price tag, though larger organizations use it too. The platform is straightforward to set up — typically just a JavaScript snippet added to your site.

Pros

Core product is completely free to use
Easy setup with simple JavaScript widget installation
Includes built-in ticketing and knowledge base
Supports over 45 languages out of the box
Real-time visitor monitoring and chat history tracking

Cons

Paid service required to remove Tawk.to branding
Interface can feel dated compared to competitors
Advanced reporting and analytics are limited
Customer support response times can be slow

Use Cases

Best for startups needing live chat without any software costs

Best for e-commerce stores providing real-time purchase assistance to shoppers

Best for small teams managing support with ticketing and knowledge base combined

Best for agencies handling multiple client websites from one dashboard

Key Features

7 features

Real-time visitor monitoring

Customizable chat widget

Automated greetings and responses

Multi-language support

Mobile app for on-the-go support

Chat history and transcripts

File sharing during chats

SaasHunter Score

7.8/10

“You're a small business wanting a free live chat tool to engage website visitors instantly.”

Ease of Use

8.0

Features

7.0

Pricing

10.0

Support

6.0

Integrations

8.0

Best For

Startups 9Small Business 9Freelancers 8Agencies 7Enterprise 6

Integrations

WordPressShopifyZapierJoomlaMagentoWixSquarespaceGoogle Analytics

Live Chat Customer Support Live Chat Messaging

Frequently Asked Questions

What is Tawk.to?

Tawk.to is a free live chat and customer communication platform that lets businesses engage with website visitors in real time. It also includes a ticketing system, knowledge base, and basic CRM features.

How much does Tawk.to cost?

Tawk.to's core live chat product is completely free with no limits on agents, chat volume, or websites. Paid add-ons include branding removal ($29/month), hiring Tawk.to chat agents ($1/hour), and a virtual assistant service.

What are the main features of Tawk.to?

Key features include real-time live chat, visitor monitoring, a built-in ticketing system, a customizable knowledge base, canned responses, file sharing, and mobile apps for iOS and Android. It also supports group messaging and agent-to-agent chat.

Who should use Tawk.to?

Tawk.to is ideal for small to medium-sized businesses, freelancers, and startups that want robust live chat and support functionality without paying for expensive software. It's also suitable for agencies managing multiple client sites.

Is there a free plan for Tawk.to?

Yes, Tawk.to is free to use with all core features included — there are no premium tiers gating essential functionality. The only costs are optional services like branding removal and hired chat agents.