
Tawk.to
Tawk.to is a free live chat application that helps businesses engage with website visitors in real-time.
No credit card required
See alternativesAbout Tawk.to
Best for small businesses wanting free, full-featured live chat.
Tawk.to is a completely free live chat application that lets businesses monitor and chat with visitors on their website in real time. It includes a full-featured ticketing system, knowledge base, and CRM capabilities, which is unusual for a product that charges nothing for its core offering. The company monetizes through optional paid services like hiring chat agents and removing branding. It's widely adopted by small businesses and startups who need a solid customer support tool without the price tag, though larger organizations use it too. The platform is straightforward to set up — typically just a JavaScript snippet added to your site.
Pros
- Core product is completely free to use
- Easy setup with simple JavaScript widget installation
- Includes built-in ticketing and knowledge base
- Supports over 45 languages out of the box
- Real-time visitor monitoring and chat history tracking
Cons
- Paid service required to remove Tawk.to branding
- Interface can feel dated compared to competitors
- Advanced reporting and analytics are limited
- Customer support response times can be slow
Use Cases
Key Features
7 featuresSaasHunter Score
“You're a small business wanting a free live chat tool to engage website visitors instantly.”
Best For
Integrations
Frequently Asked Questions
What is Tawk.to?
Tawk.to is a free live chat and customer communication platform that lets businesses engage with website visitors in real time. It also includes a ticketing system, knowledge base, and basic CRM features.
How much does Tawk.to cost?
Tawk.to's core live chat product is completely free with no limits on agents, chat volume, or websites. Paid add-ons include branding removal ($29/month), hiring Tawk.to chat agents ($1/hour), and a virtual assistant service.
What are the main features of Tawk.to?
Key features include real-time live chat, visitor monitoring, a built-in ticketing system, a customizable knowledge base, canned responses, file sharing, and mobile apps for iOS and Android. It also supports group messaging and agent-to-agent chat.
Who should use Tawk.to?
Tawk.to is ideal for small to medium-sized businesses, freelancers, and startups that want robust live chat and support functionality without paying for expensive software. It's also suitable for agencies managing multiple client sites.
Is there a free plan for Tawk.to?
Yes, Tawk.to is free to use with all core features included — there are no premium tiers gating essential functionality. The only costs are optional services like branding removal and hired chat agents.
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Quick Info
Pricing
Free — Paid plans start at $15/month
Category
Customer SupportWebsite
tawk.toFeatures
7 key features
Founded
2013
Integrations
8+ apps
No credit card required
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