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LiveChat

AI-Powered

Customer Support

4.2(13 ratings)

84% recommend

LiveChat is a powerful customer support tool that enhances real-time communication.

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About LiveChat

Best for mid-size businesses needing reliable real-time customer support.

LiveChat is a customer communication platform that lets businesses chat with website visitors in real time through a customizable chat widget. It's built primarily for support and sales teams who need to handle multiple conversations simultaneously, with features like canned responses, chat routing, and detailed analytics. The platform works well for e-commerce stores, SaaS companies, and service businesses that want to reduce response times and convert more visitors into customers. It stands out for its clean, intuitive agent interface and a mature ecosystem of over 200 integrations. While it's not the cheapest option, it's one of the more polished and reliable live chat tools on the market.

Pros

Intuitive and well-designed agent dashboard
Extensive integration ecosystem with 200+ apps
Robust reporting and analytics built in
Supports multiple chat channels from one place
Fast widget that doesn't slow down websites

Cons

No free plan, pricing starts relatively high
Advanced features locked behind higher-tier plans
Chatbot functionality requires separate ChatBot product
Per-agent pricing gets expensive for larger teams

Use Cases

Best for e-commerce stores needing real-time pre-sales support to boost conversions

Best for SaaS companies providing instant technical support to reduce churn

Best for service businesses qualifying leads through proactive website chat

Best for support teams managing high volumes of customer inquiries efficiently

Key Features

6 features

Real-time chat with customers

Chatbot integration for automated responses

Visitor tracking and analytics

Customizable chat widgets

File sharing during conversations

Multi-channel support including social media

AI Features

3 AI features

AI-driven chatbot for 24/7 support
Predictive text suggestions for agents
Sentiment analysis of customer messages

SaasHunter Score

8.0/10

“Your team prioritizes real-time customer communication and has a moderate budget for features.”

Ease of Use

8.0

Features

8.0

Pricing

7.0

Support

8.0

Integrations

9.0

Best For

Enterprise 9Agencies 8Small Business 8Startups 7Freelancers 6

Integrations

ShopifyWordPressSalesforceHubSpotZapierGoogle AnalyticsSlackWhatsApp

Customer Support Real Time Chat Live Chat Messaging

Frequently Asked Questions

What is LiveChat?

LiveChat is a customer communication platform that enables businesses to chat with website visitors in real time. It provides tools for support agents to manage conversations, track performance, and integrate with other business software.

How much does LiveChat cost?

LiveChat starts at around $20 per agent per month on the Starter plan when billed annually. Higher tiers (Team, Business, and Enterprise) range up to $59+ per agent per month and unlock features like advanced reporting and staffing predictions.

What are the main features of LiveChat?

Key features include real-time chat with website visitors, canned responses, chat routing and transfers, file sharing, chat transcripts, visitor tracking, and detailed analytics. It also supports proactive chat invitations and customizable chat widgets.

Who should use LiveChat?

LiveChat is ideal for e-commerce businesses, SaaS companies, and service-oriented organizations that want to provide instant customer support or use chat as a sales channel. It works best for teams that handle moderate to high volumes of customer inquiries.

Is there a free plan for LiveChat?

No, LiveChat does not offer a free plan. However, it provides a 14-day free trial that lets you test the platform's features before committing to a paid subscription.