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Crisp

AI-Powered

Customer Support

4.1(70 ratings)

82% recommend

Crisp is a powerful customer support tool designed for modern businesses.

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About Crisp

Best for startups and SMBs wanting affordable multi-channel customer support.

Crisp is a customer messaging platform that combines live chat, a shared inbox, a knowledge base, and chatbot capabilities into a single workspace. It's designed primarily for startups and small to medium-sized businesses that want to centralize their customer communications across multiple channels, including email, Messenger, WhatsApp, and more. What sets Crisp apart is its generous free tier, clean interface, and the ability to co-browse with customers in real time. The platform also includes a basic CRM and campaign features, making it more than just a chat widget — though it doesn't try to compete with enterprise-grade solutions.

Pros

Generous free plan with core live chat features
Clean, modern interface that's easy to learn
Multi-channel inbox unifies conversations in one place
Co-browsing and screen sharing built in natively
Affordable pricing compared to major competitors

Cons

Advanced automation and chatbot features require paid plans
Reporting and analytics are somewhat limited
Not ideal for large enterprise support teams
Mobile app can feel less polished than desktop

Use Cases

Best for startups needing an all-in-one customer messaging solution on a budget

Best for e-commerce stores providing real-time chat support to website visitors

Best for SaaS companies building a self-service knowledge base alongside live chat

Best for small teams managing support across email, chat, and social channels

Key Features

7 features

Real-time chat support

Knowledge base management

Multi-channel messaging integration

Visitor tracking and analytics

Automated chatbots for FAQs

Team collaboration tools

Customizable chat widgets

AI Features

4 AI features

AI-driven chatbot responses
Predictive customer behavior analysis
Automated ticket routing
Sentiment analysis of customer messages

SaasHunter Score

7.6/10

“Your small business seeks an affordable yet powerful customer support tool for modern communication.”

Ease of Use

8.0

Features

8.0

Pricing

7.0

Support

7.0

Integrations

8.0

Best For

Small Business 9Agencies 8Startups 8Freelancers 7Enterprise 6

Integrations

SlackZapierWordPressShopifyWhatsAppMessengerInstagramSalesforce

Customer Support Multichannel Live Chat Messaging Chatbot Builder

Frequently Asked Questions

What is Crisp?

Crisp is a customer messaging platform that offers live chat, a shared inbox, knowledge base, chatbot builder, and CRM features. It helps businesses manage customer conversations across multiple channels from a single dashboard.

How much does Crisp cost?

Crisp offers a free Basic plan for two agents, a Pro plan at $25/month per workspace (4 agents), and an Unlimited plan at $95/month per workspace with unlimited agents and advanced features. Pricing may vary, so check their website for current rates.

What are the main features of Crisp?

Key features include live chat with a customizable widget, a shared team inbox, knowledge base builder, chatbot automation, co-browsing, campaign messaging, and a built-in CRM. It also supports multi-channel communication via email, WhatsApp, Messenger, and more.

Who should use Crisp?

Crisp is ideal for startups, small businesses, and growing SaaS companies that need an affordable, multi-channel customer support tool. It's particularly well-suited for teams that want live chat, a help center, and basic CRM in one platform without enterprise-level complexity.

Is there a free plan for Crisp?

Yes, Crisp offers a free Basic plan that includes live chat for up to two agents, a basic inbox, and limited features. It's a solid option for very small teams or solo founders just getting started with customer support.