Best Tools for Knowledge Base
Create and maintain internal or customer-facing documentation.
5 toolsFor Customer Support Agents
As a customer support agent, knowledge base is critical to your workflow. Create and maintain internal or customer-facing documentation. Here are the best tools ranked for your specific needs.
Quick Answer
- 1Notion— All-in-one workspace for notes, docs, and project management.
- 2Confluence— Confluence is a collaboration tool designed for teams to create, share, and manage project documentation efficiently.
- 3GitBook— GitBook is a collaborative documentation tool designed for teams.
All Tools for Knowledge Base
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2
Confluence
4.0
Confluence is a collaboration tool designed for teams to create, share, and manage project documentation efficiently.
Free — From $5/user/mo3
4
Document360
4.4
Document360 is a powerful knowledge base tool for creating and managing documentation.
From $49/user/mo
Frequently Asked Questions
What is the best tool for knowledge base?
Based on user ratings, Notion is the top pick for knowledge base. Other strong options include Confluence, GitBook, Document360.
Why do customer support agents need knowledge base tools?
Create and maintain internal or customer-facing documentation.