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Freshsales

Sales

4.4(67 ratings)

88% recommend

Freshsales is an intuitive sales CRM for managing customer relationships efficiently.

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About Freshsales

Best for small to mid-sized sales teams seeking simplicity.

Freshsales is a CRM platform built by Freshworks that helps sales teams manage contacts, track deals, and automate repetitive tasks throughout the sales cycle. It combines built-in phone, email, and chat capabilities with AI-powered lead scoring to help reps focus on the most promising opportunities. The platform is particularly well-suited for small to mid-sized businesses that want a capable CRM without the complexity and cost of enterprise solutions like Salesforce. Its clean interface and quick setup make it accessible even for teams without dedicated CRM administrators.

Pros

Built-in phone, email, and chat channels
AI-powered lead scoring with Freddy AI
Intuitive interface with minimal learning curve
Generous free plan for small teams
Strong automation for repetitive sales workflows

Cons

Reporting and analytics limited on lower tiers
Third-party integrations fewer than major competitors
Customization options can feel restrictive at scale
Advanced features locked behind higher-priced plans

Use Cases

Best for small sales teams needing an affordable all-in-one CRM

Best for businesses wanting built-in phone and email without third-party tools

Best for startups tracking leads and deals through a visual pipeline

Best for teams automating follow-ups and lead assignment workflows

Key Features

6 features

Lead scoring based on engagement

Email tracking with notifications

Built-in phone and call recording

Customizable sales pipelines

Automated workflow creation

Reporting and analytics dashboard

SaasHunter Score

7.6/10

“You need an intuitive CRM for a small team on a budget starting at $15/user/mo.”

Ease of Use

8.0

Features

8.0

Pricing

7.0

Support

7.0

Integrations

8.0

Best For

Small Business 9Startups 8Agencies 7Enterprise 7Freelancers 6

Integrations

FreshdeskZapierGoogle WorkspaceMicrosoft OutlookSlackMailchimpQuickBooksSegment

Crm Software Sales Automation

Frequently Asked Questions

What is Freshsales?

Freshsales is a cloud-based CRM by Freshworks that provides sales teams with tools for contact management, deal tracking, built-in communication channels, and AI-driven insights to close deals more efficiently.

How much does Freshsales cost?

Freshsales offers a free plan for up to 3 users, with paid plans starting at around $9 per user per month (billed annually). Higher tiers with advanced features like AI scoring and workflow automation range up to $59 per user per month.

What are the main features of Freshsales?

Key features include visual deal pipelines, AI-powered lead scoring (Freddy AI), built-in phone and email, workflow automation, contact lifecycle management, and customizable reports and dashboards.

Who should use Freshsales?

Freshsales is ideal for small to mid-sized businesses and growing sales teams that need a straightforward CRM with built-in communication tools, without the overhead of complex enterprise platforms.

Is there a free plan for Freshsales?

Yes, Freshsales offers a free plan that includes basic contact management, built-in chat and email, and mobile app access for up to 3 users, making it a solid starting point for very small teams.