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Chatwoot

Customer Support

3.8(43 ratings)

Chatwoot is an open-source customer support tool for effective communication.

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About Chatwoot

Best for teams wanting open-source omnichannel customer support.

Chatwoot is an open-source customer support platform that consolidates conversations from multiple channels—live chat, email, social media, and messaging apps—into a single dashboard. It's built for support teams that want full control over their customer communication without being locked into proprietary software. Being self-hostable is a major differentiator, giving privacy-conscious organizations and developers the flexibility to run it on their own infrastructure. The platform offers a clean, modern interface comparable to tools like Intercom or Zendesk, but with the transparency and customizability that comes with open-source software.

Pros

Open-source with self-hosting option available
Unified inbox across multiple communication channels
Modern UI comparable to premium proprietary tools
Active community and frequent development updates
Generous free tier for small teams

Cons

Self-hosting requires technical expertise to maintain
Reporting and analytics features are relatively basic
Some advanced features lag behind established competitors
Documentation can be incomplete for edge cases

Use Cases

Best for startups needing affordable omnichannel customer support from day one

Best for privacy-focused companies wanting self-hosted customer communication tools

Best for support teams consolidating email, chat, and social media into one inbox

Best for developers building custom support workflows with API-driven integrations

Key Features

7 features

Multi-channel messaging support

Real-time chat with customers

Automated response templates

Conversation assignment to agents

Customer satisfaction ratings

Integration with popular CRMs

Customizable chat widgets

SaasHunter Score

7.8/10

“You're an open-source advocate looking for a customizable support tool for larger teams.”

Ease of Use

7.0

Features

8.0

Pricing

9.0

Support

7.0

Integrations

8.0

Best For

Small Business 9Agencies 8Startups 8Enterprise 7Freelancers 6

Integrations

SlackWhatsAppFacebook MessengerInstagramTelegramTwitterDialogflowShopify

Open Source Customer Support Live Chat Messaging Chatbot Builder

Frequently Asked Questions

What is Chatwoot?

Chatwoot is an open-source customer engagement platform that brings conversations from live chat, email, social media, and messaging apps into a single unified inbox. It can be self-hosted or used as a cloud-hosted service.

How much does Chatwoot cost?

Chatwoot offers a free plan for small teams and a self-hosted community edition at no cost. Paid cloud plans start at around $19 per agent per month, with enterprise pricing available for larger organizations.

What are the main features of Chatwoot?

Key features include a shared omnichannel inbox, live chat widget, chatbot integrations, canned responses, team collaboration tools, contact management, and basic reporting. It also supports automations and custom attributes for organizing conversations.

Who should use Chatwoot?

Chatwoot is ideal for startups, small to mid-sized businesses, and developer-focused teams that want a flexible, affordable customer support tool. It's especially suited for organizations that value open-source software and data ownership.

Is there a free plan for Chatwoot?

Yes, Chatwoot offers a free cloud-hosted plan with basic features suitable for small teams. Additionally, the self-hosted community edition is entirely free and open-source with no agent limits.