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Dialpad

AI-Powered

Communication

4.2(29 ratings)

84% recommend

Dialpad is a cloud-based communication tool that simplifies voice, video, and messaging.

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About Dialpad

Best for businesses wanting AI-powered unified communications.

Dialpad is a cloud-based business communications platform that combines voice calling, video conferencing, messaging, and contact center functionality into a single app. It stands out for its heavy use of AI, including real-time transcription, sentiment analysis, and automated call summaries powered by its proprietary Vi (Voice Intelligence) technology. The platform serves businesses ranging from small teams to large enterprises, with particular strength in replacing traditional phone systems. It works across desktop and mobile devices, making it practical for remote and hybrid work environments.

Pros

Built-in AI transcription and call intelligence features
Clean, modern interface across all devices
Unified phone, video, and messaging in one app
Strong uptime guarantee with global voice network
Easy setup without complex hardware requirements

Cons

Advanced features locked behind higher-priced tiers
Call quality can vary with unstable internet
Limited integrations compared to some competitors
Contact center add-on significantly increases overall cost

Use Cases

Best for remote teams needing reliable cloud-based phone and video systems

Best for sales teams wanting AI-powered call coaching and analytics

Best for companies replacing legacy PBX systems with modern cloud telephony

Best for support centers needing real-time transcription and sentiment tracking

Key Features

6 features

AI-powered voice transcription

Real-time call analytics dashboard

Video conferencing with screen sharing

Integrated messaging across devices

Customizable call routing options

Voicemail transcription and management

AI Features

3 AI features

AI-driven conversation insights
Automated meeting summaries
Smart call scheduling suggestions

SaasHunter Score

8.2/10

“Your team prioritizes a comprehensive cloud communication solution for voice and video at scale.”

Ease of Use

8.0

Features

9.0

Pricing

7.0

Support

8.0

Integrations

9.0

Best For

Small Business 9Agencies 8Startups 8Enterprise 8Freelancers 7

Integrations

SalesforceGoogle WorkspaceMicrosoft 365SlackHubSpotZendeskZapierOkta

Ai Tools Unified Communications Cloud Phone Systems

Frequently Asked Questions

What is Dialpad?

Dialpad is a cloud communications platform that provides business phone, video conferencing, messaging, and contact center solutions in a single application. It uses proprietary AI technology to offer features like real-time transcription and call analytics.

How much does Dialpad cost?

Dialpad's business communications plans start at around $15 per user per month for the Standard tier, with Pro and Enterprise tiers available at higher price points. Contact center and sales-specific products are priced separately and typically cost more.

What are the main features of Dialpad?

Key features include cloud-based voice calling, video meetings, team messaging, AI-powered real-time transcription, automated post-call summaries, sentiment analysis, and call routing. It also offers analytics dashboards and integrations with popular business tools.

Who should use Dialpad?

Dialpad is well-suited for small to large businesses that want a modern, AI-enhanced communications system without maintaining on-premises hardware. It's especially useful for remote or hybrid teams and organizations with active sales or support operations.

Is there a free plan for Dialpad?

Dialpad offers a 14-day free trial but does not have a permanent free plan for its business communications product. A free version of Dialpad Meetings (video conferencing only) is available with limited features.