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RingCentral

Communication

4.2(45 ratings)

84% recommend

RingCentral is a cloud-based communication platform for businesses.

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About RingCentral

Best for mid-size to large businesses needing unified communications.

RingCentral is a cloud-based unified communications platform that combines phone systems, video conferencing, team messaging, and contact center capabilities into a single solution. It serves businesses ranging from small startups to large enterprises, replacing traditional phone systems with a flexible, internet-based alternative. The platform stands out for its extensive integration ecosystem, strong reliability with a 99.999% uptime SLA, and its ability to consolidate multiple communication tools into one platform. It's particularly well-suited for companies with distributed or hybrid workforces that need consistent communication across locations.

Pros

All-in-one platform for calls, video, and messaging
Extensive integration library with 300+ apps
99.999% uptime SLA for enterprise reliability
Scales easily from small teams to enterprises
Strong mobile apps for remote and hybrid work

Cons

Pricing can be expensive for smaller teams
Initial setup and configuration can be complex
Customer support quality can be inconsistent
Feature-rich interface has a learning curve

Use Cases

Best for replacing legacy on-premise phone systems with cloud-based communications

Best for distributed teams needing unified voice, video, and messaging tools

Best for contact centers requiring omnichannel customer communication capabilities

Best for enterprises managing multi-location offices with consistent phone systems

Key Features

6 features

Video conferencing with screen sharing

Team messaging with file sharing

Cloud phone system with call forwarding

SMS and fax capabilities

Integration with productivity tools

Mobile app for on-the-go access

SaasHunter Score

7.8/10

“Your business needs a robust communication platform with reliable features for medium to large teams.”

Ease of Use

7.0

Features

8.0

Pricing

7.0

Support

8.0

Integrations

9.0

Best For

Enterprise 9Agencies 8Small Business 8Startups 7Freelancers 6

Integrations

SalesforceMicrosoft 365Google WorkspaceSlackHubSpotZendeskZapierMicrosoft Teams

Unified Communications Team Collaboration Cloud Phone Systems

Frequently Asked Questions

What is RingCentral?

RingCentral is a cloud-based unified communications platform that provides business phone, video meetings, team messaging, and contact center solutions in a single application. It replaces traditional phone systems with a flexible, internet-based communication hub.

How much does RingCentral cost?

RingCentral's business plans typically start around $20-30 per user per month, with pricing varying based on the tier and features selected. Higher-tier plans with advanced analytics, integrations, and contact center features cost more, and annual billing offers discounts.

What are the main features of RingCentral?

Key features include cloud phone system with call management, HD video conferencing for up to hundreds of participants, team messaging with file sharing, SMS, fax, and advanced analytics. It also offers IVR, call queues, call recording, and contact center capabilities.

Who should use RingCentral?

RingCentral is ideal for mid-size to large businesses that need a comprehensive, unified communications solution, especially those with remote or hybrid workforces. It's also well-suited for companies looking to consolidate multiple communication tools into one platform.

Is there a free plan for RingCentral?

RingCentral does not offer a traditional free plan for its full UCaaS product, but it does offer a free trial period so businesses can test the platform. RingCentral Video (video meetings and messaging) has had a free tier with limited features.