Home Customer SupportFront

Front

Customer Support

4.0(15 ratings)

80% recommend

Front is a customer support platform that streamlines team communication and collaboration.

Try Front Free

No credit card required

See alternatives

About Front

Best for teams managing high-volume customer communication collaboratively.

Front is a collaborative inbox platform that brings together emails, SMS, social media messages, and other communication channels into a shared workspace for teams. It's built for customer-facing teams that need to manage high volumes of messages without losing the personal touch of individual email. Unlike traditional helpdesk tools that rely on ticket numbers, Front keeps conversations feeling natural and human. The platform combines the familiarity of email with powerful collaboration features like internal comments, assignments, and shared drafts. It's particularly popular with operations teams, account managers, and support teams at mid-size companies who want structure without sacrificing personalization.

Pros

Shared inbox keeps teams aligned without duplicating effort
Feels like email, so adoption is easy
Strong collaboration with internal comments and assignments
Multi-channel support beyond just email
Robust analytics and SLA tracking for managers

Cons

Pricing is steep for smaller teams
Can feel complex during initial setup and configuration
Some advanced features locked behind higher-tier plans
Mobile app experience lags behind the desktop version

Use Cases

Best for customer success teams managing shared inboxes across multiple accounts

Best for logistics companies handling high-volume operational communications with partners

Best for B2B support teams needing collaborative email without a ticketing system

Best for account management teams coordinating responses across departments

Key Features

6 features

Shared inbox for team collaboration

Automated message routing and assignment

Customizable workflows for support tickets

Internal comments for team discussions

Integration with popular CRM tools

Analytics dashboard for performance tracking

SaasHunter Score

7.8/10

“Your team requires enhanced collaboration and communication for customer support in a growing organization.”

Ease of Use

7.0

Features

8.0

Pricing

7.0

Support

8.0

Integrations

9.0

Best For

Enterprise 9Agencies 8Small Business 8Startups 6Freelancers 5

Integrations

SlackSalesforceJiraZapierHubSpotAsanaShopifyTwilio

Customer Support High Volume Helpdesk Ticketing

Frequently Asked Questions

What is Front?

Front is a collaborative communication platform that combines shared inboxes, email, and multi-channel messaging into one workspace. It helps teams manage customer conversations together without relying on traditional ticketing systems.

How much does Front cost?

Front's pricing starts at around $19 per user per month for the Starter plan, with Growth and Scale plans available at higher price points. Enterprise pricing is custom and includes advanced analytics, integrations, and dedicated support.

What are the main features of Front?

Key features include shared inboxes, message assignments, internal comments, workflow automation, SLA tracking, and multi-channel support for email, SMS, social media, and live chat. It also offers detailed analytics and integrations with CRM and project management tools.

Who should use Front?

Front is ideal for customer support, account management, and operations teams at mid-size to large companies that handle significant communication volumes. It works especially well for teams that prefer a conversational approach over traditional ticket-based support.

Is there a free plan for Front?

Front does not offer a permanent free plan. However, they typically provide a free trial so teams can evaluate the platform before committing to a paid subscription.