Home Customer SupportHiver

Hiver

Customer Support

4.3(9 ratings)

86% recommend

Hiver transforms Gmail into a collaborative helpdesk, streamlining customer support.

Try Hiver Free

No credit card required

See alternatives

About Hiver

Best for Gmail-centric teams needing shared inbox customer support.

Hiver turns Gmail into a full-featured customer support helpdesk, allowing teams to manage shared inboxes like support@ or info@ without leaving their existing email workflow. It's built for teams that prefer the simplicity of Gmail over standalone ticketing systems, offering shared labels, email delegation, collision detection, and internal notes right inside the inbox. Hiver also includes analytics, SLA tracking, and customer satisfaction surveys, making it a practical choice for small to mid-sized teams. What makes it unique is that there's virtually no learning curve — if your team already uses Gmail, they can start using Hiver almost immediately.

Pros

Works natively inside Gmail, no context switching
Minimal learning curve for Gmail-familiar teams
Collision detection prevents duplicate replies to customers
Built-in analytics and SLA tracking features
Easy email delegation and status tracking

Cons

Only works with Gmail and Google Workspace
Limited compared to full-featured standalone helpdesks
Can get expensive as team size grows
Not ideal for complex multi-channel support needs

Use Cases

Best for small teams managing shared inboxes like support@ directly in Gmail

Best for companies wanting helpdesk features without leaving Google Workspace

Best for finance or operations teams handling internal email requests collaboratively

Best for e-commerce teams needing quick, email-based customer support workflows

Key Features

5 features

Shared inbox for team collaboration

Email assignment and tracking

Internal notes for team communication

SLA management for timely responses

Customer feedback collection tools

SaasHunter Score

7.6/10

“Your small team wants to transform Gmail into a collaborative helpdesk for efficient customer support.”

Ease of Use

8.0

Features

7.0

Pricing

7.0

Support

8.0

Integrations

8.0

Best For

Agencies 8Small Business 8Startups 7Freelancers 7Enterprise 6

Integrations

Google WorkspaceSlackZapierAsanaJiraSalesforceWhatsAppAircall

Customer Support Gmail Integration Helpdesk Ticketing

Frequently Asked Questions

What is Hiver?

Hiver is a customer support tool that works directly inside Gmail, turning shared inboxes into collaborative helpdesks. It enables teams to assign, track, and manage customer emails without switching to a separate platform.

How much does Hiver cost?

Hiver offers paid plans starting around $19 per user per month (Lite plan), with higher tiers like Pro and Elite offering more advanced features. They also offer a free plan with limited functionality and a 7-day free trial for paid plans.

What are the main features of Hiver?

Key features include shared inboxes, email delegation, collision detection, internal email notes, SLA management, CSAT surveys, and reporting dashboards. It also supports automations and rule-based email assignment.

Who should use Hiver?

Hiver is ideal for small to mid-sized teams that already rely on Google Workspace and want helpdesk functionality without adopting an entirely new tool. It's especially popular with customer support, finance, and operations teams.

Is there a free plan for Hiver?

Yes, Hiver offers a free plan that supports basic shared inbox functionality for small teams. For more advanced features like automations, analytics, and SLA tracking, a paid plan is required.