Kayako vs Crisp
A detailed comparison to help you choose the right tool for your needs.
AAbout Kayako
Kayako is a customer support platform that unifies conversations from email, live chat, social media, and other channels into a single shared inbox. It's built for small to mid-sized businesses and growing support teams that need to track and manage customer interactions without losing context. Kayako stands out with its customer journey visualization, which gives agents a timeline of every interaction and activity a customer has had. The platform aims to deliver more personal support by giving teams full visibility into customer history across all touchpoints.
BAbout Crisp
Crisp is a customer messaging platform that combines live chat, a shared inbox, a knowledge base, and chatbot capabilities into a single workspace. It's designed primarily for startups and small to medium-sized businesses that want to centralize their customer communications across multiple channels, including email, Messenger, WhatsApp, and more. What sets Crisp apart is its generous free tier, clean interface, and the ability to co-browse with customers in real time. The platform also includes a basic CRM and campaign features, making it more than just a chat widget — though it doesn't try to compete with enterprise-grade solutions.
Pricing Comparison
Feature Comparison
Choose Kayako
Kayako is a customer support tool that streamlines communication and improves customer satisfaction.
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Score Comparison
Our Verdict
Your support team needs to improve customer satisfaction through streamlined communication at a lower cost.
Your small business seeks an affordable yet powerful customer support tool for modern communication.
Kayako vs Crisp: The Bottom Line
Both Kayako and Crisp are strong customer support tools, but they serve different needs. Crisp has a higher user rating (4.1 vs 3.9). On pricing, Kayako is more affordable starting at $15/mo.
Still unsure? Check the full reviews for Kayako and Crisp, explore Kayako alternatives, or use our AI search to describe exactly what you need.
Frequently Asked Questions
Is Kayako or Crisp better?
It depends on your needs. Kayako (3.9★) is from $15/mo, while Crisp (4.1★) is from $25/mo. Crisp has a higher user rating.
Can I switch from Kayako to Crisp?
Yes. Most SaaS tools offer data export features. Check if Crisp has a migration guide or import tool specifically for Kayako users. Many offer onboarding assistance for switchers.
Which is cheaper, Kayako or Crisp?
Kayako starts at $15/mo, which is cheaper than Crisp at $25/mo.
What are the main differences between Kayako and Crisp?
Kayako focuses on multi-channel support ticketing system and real-time chat with customers, while Crisp emphasizes real-time chat support and knowledge base management. Both are in the Customer Support category but serve slightly different use cases.