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Rocket.Chat

Communication

3.7(44 ratings)

Rocket.Chat is an open-source communication platform for team collaboration.

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About Rocket.Chat

Best for security-conscious organizations needing self-hosted team communication.

Rocket.Chat is an open-source team communication platform that offers real-time messaging, video conferencing, file sharing, and omnichannel customer engagement. It's designed for organizations that need full control over their data, offering both self-hosted and cloud-hosted deployment options. The platform is particularly popular with government agencies, healthcare organizations, and enterprises operating in highly regulated industries due to its strong focus on data sovereignty and security. It supports federation, end-to-end encryption, and extensive customization through its open-source codebase and marketplace of apps and integrations.

Pros

Open-source with full self-hosting option available
Strong data sovereignty and end-to-end encryption
Highly customizable with extensive API and plugins
Omnichannel support for customer-facing communication
Active community and regular feature updates

Cons

Self-hosted setup requires technical expertise to manage
UI can feel less polished than competitors
Performance can lag with very large deployments
Some advanced features locked behind paid plans

Use Cases

Best for organizations requiring on-premise deployment for data compliance

Best for teams needing a Slack alternative with full data ownership

Best for businesses managing customer conversations across multiple channels

Best for government and healthcare teams with strict security requirements

Key Features

6 features

Real-time messaging and file sharing

Video conferencing and screen sharing

Customizable chat channels and threads

Integration with third-party apps

User roles and permissions management

End-to-end encryption for security

SaasHunter Score

7.8/10

“Your team values open-source solutions and needs a budget-friendly collaboration tool for any size team.”

Ease of Use

7.0

Features

8.0

Pricing

9.0

Support

7.0

Integrations

8.0

Best For

Small Business 9Startups 8Agencies 7Enterprise 7Freelancers 6

Integrations

JiraGitHubGitLabZapierGoogle WorkspaceMicrosoft 365NextcloudWebDAV

Self Hosted Secure Communication Team Chat Messaging

Frequently Asked Questions

What is Rocket.Chat?

Rocket.Chat is an open-source communication platform offering team messaging, video calls, file sharing, and omnichannel customer engagement. It can be self-hosted or used as a cloud service, giving organizations full control over their communication data.

How much does Rocket.Chat cost?

Rocket.Chat offers a free Community edition for self-hosted deployments. Paid plans start at around $4 per user per month for the Pro plan, with an Enterprise tier available for larger organizations needing advanced features and support.

What are the main features of Rocket.Chat?

Key features include real-time messaging with channels and threads, video and audio conferencing, end-to-end encryption, omnichannel customer support, file sharing, and a marketplace of integrations and apps. It also supports federation for cross-server communication.

Who should use Rocket.Chat?

Rocket.Chat is ideal for organizations that prioritize data privacy and need self-hosted or air-gapped communication solutions. It's especially suited for government agencies, healthcare providers, financial institutions, and any team that wants an open-source alternative to Slack or Microsoft Teams.

Is there a free plan for Rocket.Chat?

Yes, the Community edition is free and open-source, allowing unlimited users on a self-hosted deployment. However, some advanced features like omnichannel routing, read receipts, and premium support require a paid plan.