Home Customer SupportRe:amaze

Re:amaze

Customer Support

3.9(25 ratings)

Re:amaze is a powerful customer support tool that streamlines communication.

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About Re:amaze

Best for e-commerce teams needing multi-channel customer support.

Re:amaze is a customer support platform that consolidates email, live chat, social media, SMS, and VoIP conversations into a single shared inbox. It's built primarily for e-commerce businesses and online brands that need to manage high volumes of customer inquiries without losing context. The platform stands out with features like automated messaging, FAQ integration, real-time customer monitoring, and a built-in help center. It integrates deeply with Shopify and other e-commerce platforms, making it particularly useful for online stores that want to provide fast, personalized support with access to order data directly within conversations.

Pros

Excellent Shopify integration with order data access
Unified inbox across all major communication channels
Built-in FAQ and help center functionality
Real-time visitor monitoring and automated messaging
Affordable pricing compared to larger helpdesk competitors

Cons

Reporting and analytics could be more advanced
Learning curve for setting up automations properly
Mobile app experience lags behind desktop version
Limited functionality outside e-commerce use cases

Use Cases

Best for Shopify stores managing customer support across email, chat, and social

Best for e-commerce teams needing order info within support conversations

Best for small businesses building a self-service help center alongside live support

Best for growing brands automating repetitive customer inquiries at scale

Key Features

6 features

Multi-channel messaging support

Automated response templates

Customer satisfaction surveys

Live chat and chatbot integration

Team collaboration tools

Knowledge base management

SaasHunter Score

7.6/10

“Your team requires streamlined communication tools and can invest in a robust solution.”

Ease of Use

7.0

Features

8.0

Pricing

7.0

Support

8.0

Integrations

8.0

Best For

Agencies 8Small Business 8Startups 7Freelancers 7Enterprise 6

Integrations

ShopifyBigCommerceWooCommerceSlackZapierStripeMailchimpWordPress

Ecommerce Customer Support Helpdesk Ticketing

Frequently Asked Questions

What is Re:amaze?

Re:amaze is a customer support and engagement platform that brings email, live chat, social media, SMS, and other channels into one shared inbox. It's designed to help businesses—especially e-commerce brands—deliver faster, more personalized customer support.

How much does Re:amaze cost?

Re:amaze offers plans starting at $29 per team member per month for the Basic plan, with higher tiers (Pro and Plus) available at $49 and $69 per team member per month respectively. They also offer a Starter plan at a flat $59/month for unlimited team members with limited features.

What are the main features of Re:amaze?

Key features include a multi-channel shared inbox, live chat with automated messaging, a customizable FAQ/help center, real-time customer activity monitoring, chatbots, and deep e-commerce integrations that surface order and customer data within conversations.

Who should use Re:amaze?

Re:amaze is ideal for small to mid-sized e-commerce businesses, particularly those on Shopify, BigCommerce, or WooCommerce, who need a unified support tool. It's also a good fit for any online business looking for an affordable alternative to larger helpdesk platforms like Zendesk.

Is there a free plan for Re:amaze?

Re:amaze does not offer a permanent free plan, but they do provide a 14-day free trial so teams can test the platform before committing. After the trial, a paid subscription is required to continue using the service.