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Gorgias

AI-Powered

Customer Support

4.1(8 ratings)

82% recommend

Gorgias is a powerful customer support tool designed for eCommerce brands.

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About Gorgias

Best for eCommerce businesses needing a unified support helpdesk.

Gorgias is a customer support helpdesk built specifically for eCommerce businesses, centralizing conversations from email, chat, social media, and phone into a single dashboard. It pulls in order data from platforms like Shopify, BigCommerce, and Magento, so agents can view customer purchase history and take actions like refunds or order edits without leaving the helpdesk. The platform leverages automation and AI to handle repetitive inquiries, such as order status requests, significantly reducing response times. It's particularly well-suited for online stores that deal with high ticket volumes and want to turn support interactions into revenue opportunities.

Pros

Deep Shopify integration with order management built in
Strong automation rules reduce repetitive ticket handling
Unified inbox across email, chat, social, and SMS
Revenue tracking ties support interactions to sales
Macros and templates speed up agent responses significantly

Cons

Pricing is ticket-based, which can get expensive quickly
Not ideal for non-eCommerce businesses or SaaS
Reporting and analytics could be more advanced
Learning curve for setting up automation rules effectively

Use Cases

Best for Shopify stores managing high volumes of customer inquiries daily

Best for eCommerce teams automating responses to common order status questions

Best for DTC brands providing personalized support across multiple channels

Best for online retailers turning customer support conversations into upsell opportunities

Key Features

5 features

Multi-channel support ticket management

Automated responses for common queries

Integration with Shopify and Magento

Customer interaction history tracking

Macros for quick response templates

AI Features

2 AI features

AI-driven response suggestions
Natural language processing for ticket categorization

SaasHunter Score

7.2/10

“Your eCommerce brand needs specialized customer support features and has a higher budget.”

Ease of Use

7.0

Features

8.0

Pricing

6.0

Support

7.0

Integrations

8.0

Best For

Small Business 8Agencies 7Enterprise 7Startups 6Freelancers 5

Integrations

ShopifyBigCommerceMagentoKlaviyoYotpoRechargeSlackInstagram

Ecommerce Helpdesk Helpdesk Ticketing

Frequently Asked Questions

What is Gorgias?

Gorgias is a helpdesk platform designed for eCommerce businesses that centralizes customer support across email, live chat, social media, and phone into one inbox. It integrates deeply with eCommerce platforms to give agents full context on customer orders.

How much does Gorgias cost?

Gorgias pricing starts at around $10/month for a basic plan with limited tickets, scaling up to $900/month or more for enterprise-level plans. Pricing is primarily based on the number of billable tickets processed each month.

What are the main features of Gorgias?

Key features include a unified multi-channel inbox, deep eCommerce integrations with order management, automation rules and macros for handling repetitive tickets, AI-powered responses, and revenue tracking that attributes sales to support interactions.

Who should use Gorgias?

Gorgias is ideal for eCommerce businesses, particularly those on Shopify or BigCommerce, that need to manage customer support at scale. It's especially useful for DTC brands with high ticket volumes across multiple communication channels.

Is there a free plan for Gorgias?

Gorgias does not offer a permanent free plan, but it does provide a free trial so teams can test the platform before committing. After the trial, users must choose a paid plan based on their ticket volume.