Home Customer SupportCanny

Canny

AI-Powered

Customer Support

4.5(40 ratings)

90% recommend

Feature request tracking and product feedback management tool for customer-driven product teams.

Try Canny Free

No credit card required

See alternatives

About Canny

Best for SaaS product teams managing customer feature requests.

Canny is a feedback management platform that helps product teams capture, organize, and prioritize customer feature requests in one centralized place. It allows companies to create public or private feedback boards where users can submit ideas, vote on suggestions, and track the status of requests. The platform is designed for SaaS companies and product-led organizations that want to make data-driven decisions about their roadmap. What sets Canny apart is its clean interface, built-in roadmap publishing, and changelog features that close the feedback loop by notifying users when their requested features ship.

Pros

Clean, intuitive interface for collecting user feedback
Built-in public roadmap and changelog features
Voting system helps prioritize most-requested features
Automatic user notifications when features are shipped
Strong integrations with popular project management tools

Cons

Pricing can be steep for smaller teams
Limited customization options on lower-tier plans
Can be overkill for very small products
Some advanced analytics only on higher plans

Use Cases

Best for SaaS product teams prioritizing feature requests from customers

Best for companies wanting a public-facing product roadmap and feedback portal

Best for support teams routing customer feedback to product managers systematically

Best for startups validating which features to build next based on user demand

Key Features

6 features

Feature request voting

Public roadmap

Changelog

User segmentation

Feedback categorization

Status updates

AI Features

1 AI features

AI-powered feedback categorization

SaasHunter Score

7.2/10

“Your product team needs to prioritize customer feedback and feature requests effectively on a budget.”

Ease of Use

8.0

Features

7.0

Pricing

7.0

Support

6.0

Integrations

8.0

Best For

Startups 8Agencies 7Small Business 7Enterprise 6Freelancers 5

Integrations

SlackJiraIntercomZapierGitHubSalesforceZendeskAsana

Specialized Platforms Feedback Management Product Roadmap Helpdesk Ticketing

Frequently Asked Questions

What is Canny?

Canny is a feedback management tool that helps product teams collect, organize, and prioritize customer feature requests. It includes feedback boards, a public roadmap, and a changelog to keep users informed.

How much does Canny cost?

Canny offers a free plan with limited features, with paid plans starting at around $79/month. Higher-tier plans include advanced features like prioritization scoring, integrations, and dedicated support.

What are the main features of Canny?

Key features include feedback boards with voting, a public or private product roadmap, a changelog for announcing updates, user segmentation, and integrations with tools like Jira, Slack, and Intercom.

Who should use Canny?

Canny is ideal for SaaS companies and product-led teams that receive frequent feature requests and want a structured way to collect, analyze, and act on customer feedback.

Is there a free plan for Canny?

Yes, Canny offers a free plan that includes basic feedback collection features, making it accessible for small teams or those wanting to evaluate the platform before committing to a paid tier.