Best Tools for Help Desk & Ticketing
Manage customer issues with ticketing, SLAs, and knowledge bases.
7 toolsFor Customer Success Managers
As a customer success manager, help desk & ticketing is critical to your workflow. Manage customer issues with ticketing, SLAs, and knowledge bases. Here are the best tools ranked for your specific needs.
All Tools for Help Desk & Ticketing
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Help Scout
4.3
Help Scout is a user-friendly customer support tool designed for small to medium-sized businesses.
From $20/user/mo5
Zoho Desk is a cloud-based customer support software that streamlines ticket management.
Free — From $14/user/mo6
HappyFox
4.3
HappyFox is a comprehensive customer support tool designed to enhance ticket management.
From $29/user/mo
Frequently Asked Questions
What is the best tool for help desk & ticketing?
Based on user ratings, Zendesk is the top pick for help desk & ticketing. Other strong options include Freshdesk, Intercom, Help Scout.
Why do customer success managers need help desk & ticketing tools?
Manage customer issues with ticketing, SLAs, and knowledge bases.